Help Center
Find answers to your questions and learn how to get the most out of Master Converter
Getting Started
New to Master Converter? Learn the basics and start converting files in minutes.
PDF Conversions
Master all PDF conversion features from basic to advanced techniques.
Image Processing
Learn about image conversion, compression, and editing features.
Video & Audio
Convert video and audio files with professional quality results.
Security & Privacy
Understand how we protect your files and maintain your privacy.
Account & Settings
Manage your account, preferences, and subscription settings.
Frequently Asked Questions
Quick answers to the most common questions
How do I convert a file using Master Converter?
Converting files with Master Converter is simple:
- Visit our homepage and select the conversion tool you need
- Click "Choose File" or drag and drop your file into the upload area
- Wait for the conversion to complete (usually takes a few seconds)
- Download your converted file immediately
All files are automatically deleted after 24 hours for your security.
What file formats do you support?
Master Converter supports over 50+ file formats including:
- Documents: PDF, DOC, DOCX, PPT, PPTX, XLS, XLSX, TXT, HTML, RTF
- Images: JPG, PNG, WEBP, HEIC, SVG, BMP, TIFF, GIF
- Videos: MP4, AVI, MOV, MKV, WEBM, FLV, WMV
- Audio: MP3, WAV, FLAC, AAC, OGG, M4A
- Archives: ZIP, RAR, 7Z, TAR
We're constantly adding support for new formats based on user requests.
Is there a file size limit?
Yes, we have reasonable file size limits to ensure optimal performance:
- Free users: Up to 100MB per file
- Premium users: Up to 1GB per file
- Enterprise users: Custom limits available
Most files convert well within these limits. Contact us if you need higher limits for your use case.
How secure are my files?
Your file security is our top priority:
- All file uploads and downloads use SSL encryption
- Files are processed in secure, isolated environments
- No human access to your files during processing
- Automatic deletion within 24 hours
- No file content is stored or analyzed
Read our Privacy Policy for complete details.
Do I need to create an account?
An account is not required for basic conversions, but creating one provides benefits:
- Access to conversion history
- Higher file size limits
- Priority processing
- Batch conversion features
- Advanced settings and options
Creating an account is free and takes less than a minute.
Why is my conversion taking a long time?
Conversion times can vary based on several factors:
- File size: Larger files take more time to process
- File complexity: Complex documents or high-resolution images require more processing
- Server load: High traffic periods may cause slight delays
- Internet connection: Upload/download speeds affect total time
Most conversions complete within 30 seconds. If you experience longer delays, try refreshing the page or contact support.
Can I convert multiple files at once?
Batch conversion is available for registered users:
- Free users: Convert up to 3 files simultaneously
- Premium users: Convert up to 10 files simultaneously
- Bulk operations: Merge, split, and compress multiple files
Look for the "Batch" or "Multiple Files" option on supported conversion tools.
What if my converted file doesn't look right?
If you're not satisfied with the conversion quality:
- Try different quality settings if available
- Check if the source file has any corruption
- Ensure you're using the most appropriate output format
- Contact our support team with file samples for assistance
We continuously improve our conversion algorithms and appreciate feedback on quality issues.