Privacy Policy

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect the following personal information:

Data Type	Purpose	Retention Period
Email Address	Account creation, communication, support	Until account deletion
Name (optional)	Personalization, communication	Until account deletion
IP Address	Security, analytics, compliance	30 days
Usage Analytics	Service improvement, feature development	12 months

1.2 File Information

When you use our conversion services, we temporarily process your files. Important details about file handling:

• We do not store or analyze the content of your files
• Files are processed in secure, isolated environments
• All files are automatically deleted within 24 hours
• We may collect metadata (file size, type, conversion time) for service optimization

1.3 Technical Information

We automatically collect certain technical information to provide and improve our services:

• Browser type and version
• Operating system
• Device information
• Pages visited and time spent
• Conversion history and preferences

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To process file conversions and provide our core services
• Account Management: To create and maintain your user account
• Communication: To send service updates, security alerts, and support responses
• Service Improvement: To analyze usage patterns and enhance our platform
• Security: To detect and prevent fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

3. Data Sharing and Disclosure

We may share your information only in the following limited circumstances:

3.1 Service Providers

We may share data with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure (AWS, Google Cloud, etc.)
• Analytics and performance monitoring
• Customer support and communication
• Payment processing (for premium features)

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process or government requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities
• Compliance with applicable regulations

4. Data Security

5. File Privacy and Deletion

5.1 File Processing

Your uploaded files are handled with the highest level of privacy:

• Files are processed in secure, isolated server environments
• No human access to your file contents during processing
• Conversion happens automatically without manual review
• Files are encrypted during storage and transmission

5.2 Automatic Deletion

6. Cookies and Tracking

6.1 Essential Cookies

We use essential cookies to provide core functionality:

• Session management and authentication
• Security and fraud prevention
• Service preferences and settings

6.2 Analytics Cookies

With your consent, we may use analytics cookies to:

• Understand how users interact with our service
• Identify popular features and conversion types
• Improve service performance and user experience

You can control cookie preferences through your browser settings or our cookie consent manager.

7. Your Rights and Choices

You have several rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal data
• Download your account information
• Receive data in a portable format

7.2 Correction and Update

• Update your account information
• Correct inaccurate personal data
• Modify communication preferences

7.3 Deletion and Withdrawal

• Delete your account and associated data
• Withdraw consent for data processing
• Opt-out of non-essential communications

8. International Data Transfers

Master Converter may transfer your data to servers located in different countries to provide our global services. When we do so, we ensure appropriate safeguards are in place:

• Adequate protection standards in destination countries
• Standard contractual clauses with service providers
• Compliance with applicable data protection laws

9. Children's Privacy

Master Converter is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Third-Party Links

Our service may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you visit.

11. Data Retention

We retain your information for different periods based on the type of data and purpose:

• Account Information: Until you delete your account
• Files: Automatically deleted within 24 hours
• Usage Analytics: Up to 12 months for service improvement
• Legal Requirements: As required by applicable laws

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Post the updated policy on this page
• Update the "Last updated" date
• Notify you via email for significant changes
• Provide notice through our service interface

Your continued use of our service after such modifications constitutes acceptance of the updated Privacy Policy.

13. Contact Us