Frequently Asked Questions

Getting Started

How do I convert my first file?

Converting your first file is simple and takes just a few steps:

Visit our homepage and browse the available conversion tools
Click on the tool you need (e.g., "PDF to Word")
Click "Choose File" or drag and drop your file
Wait for the conversion to complete (usually 10-30 seconds)
Download your converted file

No account required for basic conversions!

Do I need to create an account?

No account is required for basic file conversions. However, creating a free account provides several benefits:

Higher file size limits (up to 1GB vs 100MB)
Conversion history to access your past conversions
Batch processing for multiple files
Priority processing during busy periods
Advanced conversion settings

Creating an account is completely free and takes less than a minute.

What file formats do you support?

Master Converter supports over 50+ file formats across multiple categories:

Documents: PDF, DOC, DOCX, PPT, PPTX, XLS, XLSX, TXT, HTML, RTF, EPUB
Images: JPG, PNG, WEBP, HEIC, SVG, BMP, TIFF, GIF, ICO
Videos: MP4, AVI, MOV, MKV, WEBM, FLV, WMV, 3GP
Audio: MP3, WAV, FLAC, AAC, OGG, M4A, WMA
Archives: ZIP, RAR, 7Z, TAR, GZ

We regularly add support for new formats based on user requests.

File Conversions

How long does a conversion take?

Conversion times vary based on several factors:

Small files (under 10MB): 5-15 seconds
Medium files (10-50MB): 30-60 seconds
Large files (50MB+): 1-3 minutes

Additional factors that affect speed:

File complexity (images, fonts, formatting)
Current server load
Your internet connection speed

Premium users get priority processing for faster conversions.

What are the file size limits?

We have different file size limits based on account type:

Free users: Up to 100MB per file
Premium users: Up to 1GB per file
Enterprise users: Custom limits available

Most documents and images are well under these limits. For larger files, consider compressing them first or upgrading to a premium account.

Can I convert multiple files at once?

Yes! Batch conversion is available for registered users:

Free accounts: Convert up to 3 files simultaneously
Premium accounts: Convert up to 10 files simultaneously

To use batch conversion:

Look for the "Batch" or "Multiple Files" option on conversion tools
Select multiple files using Ctrl+click (Windows) or Cmd+click (Mac)
Or drag and drop multiple files at once

Why doesn't my converted file look right?

Conversion quality can be affected by several factors:

Complex formatting: Advanced layouts may not convert perfectly
Embedded fonts: Some fonts may be substituted
Image quality: Try adjusting quality settings
Source file issues: Corrupted or damaged source files

Tips for better results:

Use high-quality source files
Try different output formats
Adjust quality settings if available
Contact support with sample files for assistance

Account Management

How do I create an account?

Creating an account is quick and easy:

Click "Sign Up" in the top navigation
Enter your email address and create a password
Verify your email address (check your inbox)
Start using premium features immediately

No credit card required for the free account. You can upgrade to premium anytime.

How do I view my conversion history?

Conversion history is available for registered users:

Log into your account
Click "Dashboard" or "History" in your account menu
View all your past conversions with download links
Re-download files within 30 days

Note: Files are automatically deleted after 30 days for security reasons.

Can I delete my account?

Yes, you can delete your account at any time:

Go to Account Settings
Scroll to "Delete Account" section
Confirm your decision
All your data will be permanently removed

Warning: This action cannot be undone. All conversion history and account data will be permanently deleted.

Security & Privacy

How secure are my files?

Your file security is our top priority. We implement multiple security measures:

SSL Encryption: All file uploads and downloads use 256-bit SSL encryption
Isolated Processing: Files are processed in secure, isolated server environments
No Human Access: Your files are never accessed by our staff
Automatic Deletion: All files are automatically deleted within 24 hours
No Storage: We don't store or analyze your file content

Read our Privacy Policy for complete details.

When are my files deleted?

We have strict file deletion policies to protect your privacy:

Immediate: Source files are deleted immediately after conversion
24 Hours: Converted files are automatically deleted within 24 hours
Server Restart: All temporary files are cleared during server maintenance
Account Deletion: All associated files are permanently removed

This ensures your files cannot be accessed by anyone after processing.

Do you share my files with third parties?

No, we never share your files with third parties.

Files are processed entirely on our secure servers
No third-party services have access to your files
We don't use your files for training AI models
We don't analyze file content for any purpose
Your privacy is completely protected

Technical Issues

My conversion failed. What should I do?

If your conversion fails, try these troubleshooting steps:

Check file format: Ensure your file is in a supported format
Verify file size: Make sure it's within the size limits
Test file integrity: Try opening the file in another program
Clear browser cache: Refresh the page and try again
Try different browser: Some browsers may have issues
Check internet connection: Ensure stable connection

If the problem persists, contact our support team with details about the error.

Which browsers are supported?

Master Converter works with all modern browsers:

Chrome: Version 90+ (recommended)
Firefox: Version 88+
Safari: Version 14+
Edge: Version 90+
Opera: Version 76+

For the best experience, we recommend using the latest version of Chrome or Firefox.

Can I use Master Converter on mobile devices?

Yes! Master Converter is fully optimized for mobile devices:

Responsive Design: Works on all screen sizes
Touch Friendly: Easy to use on touchscreens
Mobile Upload: Access files from your device gallery
Cloud Integration: Upload from Google Drive, Dropbox, etc.

The mobile experience includes all the same features as the desktop version.

Do you have an API for developers?

Yes! We offer a powerful API for developers:

RESTful API: Easy integration with any platform
Multiple Languages: SDKs for Python, JavaScript, PHP, and more
High Volume: Handle thousands of conversions per hour
Webhook Support: Get notified when conversions complete
Comprehensive Docs: Detailed documentation and examples

Contact our sales team for API pricing and access.